Complaints
Gurushala welcomes concerns about its programs, communications, conduct or website. A complaint can help us correct a mistake and improve how we work.
How to complain
Email info@gurushala.org with a short description of what happened, when it happened and what outcome you are seeking. You may ask for your information to be handled sensitively.
How we aim to respond
We aim to acknowledge complaints, review the relevant information fairly and respond with the outcome or next step. Serious safeguarding or legal concerns may need to be referred to an appropriate authority or adviser.
No retaliation
People should be able to raise a genuine concern without intimidation or retaliation.
The Trust is still formalising its detailed complaints procedure. This page provides a working public contact route during soft launch.
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